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Ux Research Manager

Cella

This is a Contract position in Martinsville, VA posted May 12, 2022.

Our client in the insurance industry is currently looking for a UX Research Manager.

Their ideal candidate will leverage qualitative and quantitative research methods to help teams deeply understand the needs, behaviors, expectations, and motivations of users, guiding the design and development of a diverse set of digital products, software applications, and end-to-end experiences This role is a 100% remote, long-term contract-to-hire position.UX Research ManagerAs a Claims UX Research Manager, you’ll work across the product development life cycle.

You will creatively design and execute the appropriate research for the challengesfacing interdisciplinary teams of Claims designers, content designers, product managers, engineers, and more.

You’ll collaborate with teammates to use human-centered design thinking methods to tackle challenging business and customer problems.

A UX Research Manager has exceptional research skills and is passionate about understanding users, and equally passionate about ensuring research translates into timely and impactful decisions.

A Claims UX Research Manager is curious, collaborative, and excited to work in fast-paced lean or agile environments, supporting Allstate Claims organizations business objectives and helping teammates make decisions based on data and user insights.UX Research Manager, ResponsibilitiesAct as research lead by prioritizing projects that focus on meeting user needs and achieving business goals as well as building and nurturing strong relationships with stakeholdersPlan and conduct user research, employing the best mix of methods for the research questions that need to be addressed; methods include interviews, surveys, heuristic reviews, usability testing, etc.Analyze results and report back to your team with consumable, actionable insights and recommendations, aligning your team on the most important problems to solve and providing a forum to collaboratively turn insights into actionPractice a lean research mindset and strong partnership with cross-functional team members, making research effective and impactful within rapid product development processesBe an advocate for our users, and help others do the same by bringing them into the research processEnable and upskill non-UX Research team members to learn and adopt Work with stakeholders to turn questions and assumptions into clear research objectivesContinuously learn new skills and capabilities by monitoring consumer trends, attending professional development sessions, and mentoring others in UX design methodologies Serve as program SME and resource for other research team members, actively determine and implement new processes, and ensure established processes are followed by the entire UX team Serve as program SME and resource for other research team members, actively determine and implement new processes, and ensure established processes are followed by the entire UX teamJob ID: 324833Cella is an equal opportunity employer.

All applicants will be considered for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other characteristic protected by federal, state, or local law.