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Senior Manager, Professional Loyalty & Customer Engagement


This is a Contract position in Virginia Beach, VA posted November 28, 2022.

About Allergan AestheticsAt Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.

Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.

Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.

For more information, visit .The Professional Loyalty team is an energetic team focused on enhancing the Customer experience, increasing Customer engagement, and driving portfolio growth.

The Sr.

Manager, Professional Loyalty & Customer Engagement will be responsible to develop, manage, and drive the Professional Loyalty Program’s Customer Engagement tactics to achieve program goals and portfolio growth.

In addition, this role will be instrumental in defining and reporting on engagement and program KPIs to key stakeholders.

This role will be responsible for identifying opportunities to minimize customer churn and implement cross-channel tactics to activate the program across all customer segments.

You will partner with the Professional Loyalty Leadership Team to develop and execute engagement strategies and work with the Brand Teams to develop promotional offers.

This position requires strong leadership skills to work with cross-functional teams and agency partners to enhance the brand positioning and ensure operational excellence with our Field Sales, Training, IT and Customer Operations teams to guarantee an exceptional experience with the highest standard of quality and service.

Manage day-to-day execution and maintenance of the Professional Loyalty Program Strategy.

Key duties include taking point to manage, review, and update program materials.

Implement engagement and personalization strategies and tactics, to increasing customer engagement and minimize churn.Manage day-to-day execution and maintenance of the Professional Loyalty Program Strategy.

Key duties include taking point to manage, review, and update program materials.

Implement engagement and personalization strategies and tactics, to increasing customer engagement and minimize churn.Develop and execute the Professional Loyalty CRM Strategy to drive program engagement and loyalty through data driven and innovative CRM messaging across multiple channels.

Partner with SFMC team to develop journeys and monitor campaign effectiveness against KPIs for Professional Loyalty.Analyze and promote program adoption and performance.

Develop KPIs and reporting metrics to monitor program engagement and program performance.

Prepare routine reports to provide strategic recommendations to enhance engagement and adoption to management and other internal stakeholders.QualificationsMiniumQualifications:5 years of experience with complex marketing or loyalty programs and similar marketing role a plusAdvanced computer skills including superior proficiency in Microsoft Office Suite Applications (Excel, Word, PowerPoint, Outlook, etc.)Bachelor’s degree required, business emphasis recommended, but not requiredMBA or other advanced education a plusEssential Skills, Experience, and Competencies Ability to be proactive, manage and drive deliverables based on timelines provided, follow-up on outstanding items, and interact with key stakeholders with minimal supervisionStrong leadership skills with the ability to communicate effectively, both orally and in writing, with many levels of employees of various disciplines and departments, as well as external contactsAbility to quickly learn and adapt to business, manage, coordinate and synchronize multiple complex projects, manage priorities, meet deadlines and deliver results in a fast-paced environmentKnowledge of the sales and marketing functions with ability to anticipate needs, make recommendations and respond to ad-hoc requests quickly and appropriatelyExceptional organizational skills with strong attention to detail and accuracyAbility to produce reports and dashboards that are intuitive for various audiencesAbility to function in a controlled environment regulated by FDA GMPs and handle extremely confidential dataSignificant Work ActivitiesContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)TravelYes, 5 % of the TimeJob TypeExperiencedScheduleFull-timeJob Level CodeMAbout AbbVieAbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.

We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.

For more information about AbbVie, please visit us at .

Follow abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.Equal Employment OpportunityAt AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients.

As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.SDL2017