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Principal Process Manager: Well Managed Reporting

Capital One

This is a Full-time position in Hanover County, VA posted March 25, 2020.

West Creek 1 (12071), United States of America, Richmond, Virginia At Capital One, we”re building a leading information-based technology company.

Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.

We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued.

We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results.

We elevate each other and obsess about doing the right thing.

Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Together, we are on a quest to change banking for good.

Principal Process Manager: Well Managed Reporting As a Principal Process Manager for Well Managed Reporting in our CRC Horizontal Team you will use data to create reporting that drives decision making in a digestible and understandable way to mitigate risk for front line operations.

You will engage front line leaders, back office/case, and horizontal teams in conversations to uncover how they do their work, how they understand their work, the risks associated with their work, gather requirements for monitoring, build, and maintain reports/dashboards to meet their needs On any given day you will be challenged on three types of work Innovation, Well Managed and Process Improvement: Innovation Partner with the broader organization in building future focused well-managed reporting/tools used to detect and monitor risk associated with: Associate behavior (Collections, Recoveries & Tier 2) CR L2 Controls for Service Delinquent Customers Back office work (MFT, Case Teams, etc.) Project execution monitoring dashboards (CR Roadmap support Demonstrate ability to explore, discover, and quickly grasp new technologies to progress reporting visualization initiatives with a bias towards automation and centralization to meet business needs Well Managed Work collaboratively with appropriate Data Analysts, Channels Reporting, Risk Management, and Front Line Operation teams to effectively use data to manage risk Support reporting used for recommended controls post risk assessments; Identify key metrics to monitor and detect applicable risk Use data to identify new risks and monitor identified risks through data visualization tools, reporting, metrics, and dashboards for insights Process Improvement Flawlessly execute stages in well managed reporting process: Discovery & Refinement: Refine request from intake, gather & document requirements, obtain sign off, estimate LOE, prioritize Retrieve Raw Data: Locate and retrieve raw data required for reporting, engage necessary DA teams, ensure raw data integrity Report Building: Create and validate mockups, build final version or report, determine delivery method Supporting Documentation: Define work instructions & other supporting documentation as necessary Our ideal candidate will have: Experience working with reporting tools (i.e.

Tableau, Birst, Databricks, Snowflake) BPM experience Experience working with and demonstrating knowledge of data governance, data quality management concepts and data quality tools Experience working with Agile development methodologies Basic scripting knowledge in (Python, Perl, JavaScript, Shell) Process Management Experience Strong desire to work with data in various forms to detect and monitor risks Desire to work in a fast-paced team environment and manage multiple priorities simultaneously
– a self starter Basic Qualifications: At least 1 year experience in at least one scripting language for example (Python, Perl, JavaScript, Shell) At least 2 years experience in querying,analyzing and working with data languages and platforms (MySQL, Oracle, Microsoft, Postgress, Teradata etc.) At least 2 years of Process/Project/Product Experience Preferred Qualifications: Bachelors Degree specialized in a Science, Technology, Engineering, Mathematics or Business discipline At least 2 years of Process/Project/Product Experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

PandoLogic.

Keywords: Process Manager, Location: Mechanicsville, VA
– 23111 by Jobble PandoLogic.

Keywords: Process Manager, Location: Mechanicsville, VA
– 23111