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Manager Guest Services

Hilton Grand Vacations

This is a Full-time position in Williamsburg, VA posted January 10, 2022.

Job Description

There’s something truly fun and superb about Hilton Grand Vacations.

The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive.

Our Team Members are what make the difference in their efforts.

It is their talent, passion, and dedication to our brand that has energized the success of Hilton Grand Vacations.

We are seeking dynamic personalities!

If you enjoy working with new potential clients and helping couples and families make memories of a lifetime by enjoying vacations, this is an outstanding opportunity in your next career move.

We have a fun, encouraging culture with top notch training and benefits

What will I be doing?

As a Manager Guest Services you would be responsible for executing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
Manages the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
Coordinates and determines the resolution of problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
Manages and accounts for the accurate collection of monies due to the property.
Manages night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards.
Ensures the provision of special services to owners and guests.
Manages personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition.
Maintains a positive cooperative work environment between staff and management.

Helps develop management talent by acting as a mentor for direct reports.
Promotes team member empowerment.

Ensures team members fully understand performance standards, uniforms and appearance standards.
Monitors payroll hours and reports.

Attends management meetings and conducts departmental meetings.
Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.

Serves as liaison with the rental and sales departments.
Assists with owner and guest activities and recreation as required by management.
Leads key control procedures.
May be required to do other duties and special projects as assigned by the general manager.


What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

At the core of our company’s success are our Team Members.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Union Experience
Minimum of five years direct Front desk or Front office operations experience in a hospitality environment
At least 2-3 years of supervisory or managerial experience
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
BA/BS/Bachelor’s Degree
We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.