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Client Success Manager II

Learning Tree International

This is a Full-time position in Herndon, VA posted November 22, 2021.

About Learning Tree:

Are you passionate about technology and getting involved with its latest and greatest advances? At Learning Tree International, we apply this passion to the development of others. We achieve this by helping others learn new technologies and skillsets to empower not only themselves as an individual but also to support organizational growth. Some of the topics we teach are Project Management, Agile, Scrum, Java, SharePoint, Azure and Leaderships Skills just to name a few. With locations in US, Canada, the United Kingdom, Sweden, and Japan, we integrate the world’s largest collection of IT partner content, resources, and expertise to achieve our goal of bettering and developing the skillset of others. The Learning Tree culture emphasizes a customer first mindset, teamwork, diversity and inclusion and an understanding that performance matters through personal accountability. Learning Tree has been partnered with and trusted by over 65,000 organizations and over 2.5 million of their staff and we hope to have you contribute to spread our vision and increase these numbers!


Learning Tree International is making a significant investment to amplify its enterprise client focus and promote Learning Tree’s Educational Ecosystem suite of solutions. The North American Sales organization will formally engage and serve a diverse mix of client stakeholders within Commercial and Government entities to consistently position Learning Tree’s full suite of content and support services and drive revenue growth.

Learning Tree clients improve their organization by increasing individuals technical and business acumen resulting in organizational improvement. Learning Tree offers these clients the most diverse and successful IT and Professional Skills education services portfolio worldwide. Come join this growing team and help us serve our clients each day.

Core function:

The Account Manager role is a sales position directly responsible for generating revenue opportunities for Learning Tree International’s North American Operating Unit by employing a sales engagement strategy to identify new Learning and Development opportunities within both new and existing Government Departments and Commercial businesses.

Essential Functions and Responsibilities:

  • Participate in a team selling environment with Enterprise Solutions Executives to focus on public course revenue within existing and new account prospects.
  • Develop and cultivate sales opportunities within Government or Commercial clients with an emphasis on new Lines of Business and organizations through virtual selling and persuasive communication skills.
  • Generate qualified leads by making outbound calls into prospective customers and complete call campaigns created by Marketing initiatives and Customer promotions.
  • Actively manage a robust client portfolio while assisting in the development of the territory plan, acting upon the plans with an emphasis on individuals and mid-level client and learning and development relationships.
  • Identify client Learning and Development goals and work collaboratively to design and develop learning solutions to meet client performance expectations.
  • Assist in the develop and maintain business plans that reflect strategies for successfully achieving quarterly and annual quotas.
  • Take advantage of access to Learning Tree’s client database and social media tools to quickly identify new customer contacts, technology initiatives and client information and acting against opportunity to build a sales funnel.
  • Expand client service offerings within existing customers through white space planning and prospecting to identify opportunity for expansion of Learning Tree’s full product portfolio.
  • Document all customer contacts within Learning Tree provided CRM database.
  • Participate in networking events and associations to broaden your market presence and subject matter expertise.
  • Participate in ongoing sales training and Learning Tree training to continue to sharpen your professional knowledge, skills, and abilities.

Qualifications and skills:

  • A minimum of 2-5 years of direct sales experience; Preferably within the following industries – Training or Learning & Development, Professional Services, Technology Integrators, or complex Government service solutions providers.
  • Bachelor’s degree in business or related field.
  • Proven and verifiable track record of sales and quota attainment.
  • Able to effectively establish trust and confidence in all client engagement communications.
  • Proven success in designing, defining, planning and executing client growth within a portfolio offering both minimal and significant past performance.
  • Proficiency with Microsoft Office applications and selling through social media.


  • Service-oriented sales expertise with the ability to engage and build rapport with learning and development professionals and executives.
  • Keen listening skills and the ability to interpret client feedback in order to gain an understanding of their goals and expectations.
  • Ability to Identify the requisite steps in the business development process.
  • A natural curiosity that translates into proactive research and intelligence on forward-looking client projects and requirements.
  • Ability to communicate the full scope Learning Tree’s capabilities and cross-sell the full line of our products and services.
  • Competency in handling price negotiations and articulating business value propositions.
  • Business acumen and ability to communicate effectively with Senior client prospects, SMEs and key internal stakeholders.

Reports to: Director, North American Enterprise Sales

Location: Herndon Virginia