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Capital One: Senior Manager, Process Management

Capital One

This is a Full-time position in Richmond, VA posted November 24, 2020.

West Creek 5 (12075), United States of America, Richmond, VirginiaSenior Manager, Process ManagementCapital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients.

Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people.

We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.Senior Manager, Process Management, SWM (Sustainably Well Managed) TeamCapital One’s Enterprise Payments products are aimed at providing security, control, and reconciliation services to our broad customer base.

Through our operations and technology, we enable capabilities that empower our users to move money in support of their businesses while preventing fraudulent transactions and accounting defects.The Enterprise Payments Team in Commercial Banking is looking for an experienced associate to join our Sustainably Well Managed team, responsible for driving process improvements and maintaining a state of audit readiness.

Our mission is to be a catalyst and enabler for the business to achieve a sustainably well managed operation.Responsibilities:Ensure appropriate management and awareness of key well managed efforts impacting Enterprise PaymentsFacilitate a well managed culture throughout Enterprise Payments by assisting in process, program, project, controls, and risk managementCoordinate alignment between multiple up and down stream stakeholder groups across all Capital One businesses and second / third line risk and audit teamsLead end-to-end delivery and process transformationDrive business processes forward toward the end-state / destinationIdentify initiatives required to get from the current state to the end stateAssess feasibility and level of effort for process changes required by new products and services and driving implementationOrganize initiatives for each business process in a single backlog spanning all teams supporting the process, including product teamsRecommend prioritization/sequencing of initiativesDeliver high impact initiatives, including definition, scoping, design, planning, development, launch, and monitoringEnsure all processes meet process management standards, including those for critical business processesIdentifying root causes of risk issues and events to drive process improvements mitigating these risksBasic Qualifications:Bachelor’s Degree or Military experienceAt least 5 years of Process and Project Management experienceAt least 5 years of Risk Management experienceAt least 2 years of People Management experienceAt least 5 years experience in Process Improvements, Process Redesign, and Cross-functional problem-solvingPreferred qualifications:Master’s Degree or MBAAt least 7 years of Process and Project Management experienceAt least 7 years of Risk Management experienceAt least 5 years of People Management experienceAt least 5 years experience in Banking OperationsAt least 5 years experience managing internal and external audits including interaction with State and Federal regulatorsAt least 7 years experience in Process engineering, design, development, and deploymentAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.