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Assistant Manager – Hospitality – #338 – Evenings/Overnight

Sheetz

This is a Full-time position in Richmond, VA posted June 7, 2021.

*wages go into effect May 21st & include an additional $1/hr.

summer pay through September 23
Location: Sheetz Stores #00338
– 20 S PROVIDENCE RD RICHMOND, VA
Starting Rate of Pay: $21.50
Full or Part Time: Full Time
Shift Needed: Evenings/Overnight
PRIMARY PURPOSE OF THIS POSITION:
Profitably lead the day-to-day operations of the store in the absence of the Store Manager.

Focus: Manage the customer experience to ensure that Hospitality/TCF standards are being met to include inventory, preparation, promotion, production, service and sales.

Schedule Friday
– Off Saturday
– Off Sunday
– 7am
– 4:30pm Monday
– 4pm
– 1:30am Tuesday
– 4pm
– 1:30am Wednesday
– 4pm
– 1:30am Thursday
– 4pm
– 1:30am ESSENTIAL FUNCTIONS: (other duties may be assigned) Assist the Store Manager by providing input into the Recruitment, Selection, Training and Performance Management and Discipline/Termination of employees.

Provide input into the scheduling of staff.

Resolve customer complaints and concerns in a timely manner.

Ensure compliance with applicable policies, procedures and programs.

Respond to Customer Service Shops, QA Audits, Secret Shops and SMG survey responses.

Ensure hospitality for all store guests by overseeing timely GUEST transactions, facilities/store cleanliness programs, implementation of Hospitality standards, and proper hosting.

Ensure the completion of end of day tasks.

Oversee the proper placement, pricing and stocking of merchandise in the store.

Monitor profits through end of day procedures, shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste.

REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education High School Diploma or GED required.

Two-year degree in a business related field preferred.

Successful completion of certification testing as needed.

Experience One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Licenses/Certifications ServeSafe Any other legally required certification