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Railroad Service Representative

Plasser American Corp

This is a Full-time position in Chesapeake, VA posted July 12, 2021.

Location: Midwest and Northeast

General Scope: To provide technical services to the customers of Plasser American Corporation

Position Summary:

Must possess the necessary experience to operate, service, troubleshoot and repair Plasser railway track maintenance equipment.
Must be knowledgeable in railroad track work procedures and be familiar with railroad terminology.

Must be capable of instructing railroad personnel in the operation and maintenance of Plasser equipment.

Must be able to read and understand hydraulic, pneumatic and electrical schematics.

Must have a working knowledge of fluid power, basic computer skills, basic electricity, and a solid background in mechanics.

Must be willing to travel for extended durations on short notice Must be willing to work various schedules and hours

Supervisory Responsibilities:

Does not have direct supervision of any employee, however, will be required to supervise customer’s employees in the form of instruction.

Must be self-motivated and perform assigned task with limited or no supervision.

KNOWLEDGE, SKILLS AND ABILITIES

(The knowledge, skills and attributes required for satisfactory job performance)

Education: One-year certificate from college or technical school or 1 year related experience and/or equivalent combination of education and experience.

Three years’ experience as a service representative level 5 or equivalent is a prerequisite.

Knowledge: Incumbent must have proficient knowledge in the following areas:
Knowledge of Plasser American Corporation machines and servicing them.

Knowledge of Plasser American Measuring systems Knowledge of troubleshooting techniques Knowledge of Track geometry and structures
Skills: Incumbent must demonstrate or participate in internal/external training programs to obtain the following skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of the organization.

Ability to add.

subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio and percentage to draw and interpret bar graphs.

Ability to work in the metric unit of measure and to convert to US Standard.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits.

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Must have and maintain a valid driver’s license.

Will require employee to travel extensively via automobile or commercial transportation.

Possibly for extended durations.

Physical examination required upon employment.

Applicable Technical Competencies: Incumbent must have working knowledge and demonstrated abilities utilizing mechanical knowledge: Specific applications combined with knowledge competencies are as follows: Rating Level: 1-5 (1= minimum 5= Maximum)

Application

Required Level of proficiency

Preferred Level of proficiency

Hydraulics

3

5

Electrical

3

5

Pneumatics

3

5

Measuring Systems

3

5

Electronics

3

4

Various software

3

5

Personal Attributes: Incumbent must maintain strict confidentiality in performing the duties of a Service Representative Level 6.

The incumbent must also demonstrate the following personal attributes:
Be honest and trustworthy Be respectful Possess cultural awareness and sensitivity Be flexible Demonstrate sound work ethics

PERFORMANCE INDICATORS

% of Time

Key Accountability

Service Representative Level 6

100%

Duty Statements
Must possess the necessary experience to operate, service, troubleshoot and repair Plasser railway track maintenance equipment.

Must be knowledgeable in railroad track work procedures and be familiar with railroad terminology.

Must be capable of instructing railroad personnel in the operation and maintenance of Plasser equipment.

Must be able to read and understand Plasser hydraulic, pneumatic and electrical schematics.

Must have a working knowledge of fluid power, basic computer skills, basic electricity, and a solid background in mechanics.

Total 100%

WORKING CONDITIONS

The unavoidable, externally imposed conditions under which the work must be performed and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one’s senses and metal demands.

Physical Demands:

(The nature of physical effort leading to physical fatigue)

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle or feel.

The employee frequently is required to reach with hands and arms.

The employee is occasionally required to sit, climb or balance; move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Environmental Conditions:

(The nature of adverse environmental conditions affecting the incumbent)

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts.

The employee is frequently exposed to outside weather conditions and vibration.

The employee is occasionally exposed to high, precarious places; fumes or airborne particles; and risk of electrical shock.

Sensory Demands:

(The nature of demands on the incumbent’s senses)

The noise level in the work environment is usually loud.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Mental Demands:

(Conditions that may lead to mental or emotional fatigue)

There are a number of deadlines associated with this position, which may cause significant stress.

The incumbent must also deal with a wide variety of people on various issues.

PI