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Verification Specialist


This is a Full-time position in Dhs, VA posted May 3, 2021.

Our client, a fast-growing leader in their industry, is revolutionizing digital identification security and enabling people to verify their identity once to gain access to all sorts of benefits.

This company is conveniently located off the Greensboro Metro stop in the Tysons/McLean, VA area.

This is a full-time position with the possibility to earn up to $50,000 in your first year!

If you enjoy empowering people, have a passion for customer service or helping people, and are eager to grow a career within a company that is going places, this Verification Specialist role is perfect for you!Responsibilities: Verification Specialist Provide timely, accurate, and efficient service to customers over email and live chatVerify documents via video-conferencing to assist users with identity proofing and authentication standards to comply with federal and state-level requirementsMonitor for fraud and identity theft and escalate any suspected cases to the fraud departmentThe Verification Specialist will assist members in overcoming challenges that may hinder them from verifying their identitiesFollow verification procedures while assisting customers to ensure the highest level of security and integrity to protect their informationWork with members to troubleshoot verification issues or challenges to achieve a working solutionAbility and willingness to work during non-traditional shift hoursRequirements: Verification Specialist Ability to pass a background checkExcellent written and verbal communicationAbility to pass a reading comprehension and writing assessmentAttention to detail, quick learner, high level of accuracyProfessional demeanor and positive attitudeComfortable being on video2-4 year degree preferredPay: Verification Specialist $17.00/hr ($18.25 after 30 days, with a 10% pay increase for overnight shifts)Location: Customer Service RepresentativeTysons Corner, Virginia (for training*)Temporarily remote
– this position will return to the office once it is safe to do so*This position is in office for training (3 or 4 weeks) then becomes remote for the time being with plans to return to the office Compensation / Pay Rate (Up to): $17-$20/hr