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Service Advisor- Hendrick Chevrolet

Hendrick Automotive Group

This is a Full-time position in Norfolk, VA posted January 10, 2022.

Rick Hendrick Chevrolet (Norfolk)Location: 6252 Virginia Beach Blvd, Norfolk, Virginia 23502


Full Time Service Advisor opportunities available at Hendrick Chevrolet Norfolk!

In this position you are trained to be responsible for selling, identifying and documenting service, scheduling maintenance, and repair orders for customers.

Take Advantage of Our Cutting Edge Benefits:

Employer Paid Healthcare & Prescription Plan

Rewarding Performance Based Pay & Bonuses

401(k) Retirement Plan with Company Match

Dental, Vision, Life Insurance

Paid Time-Off up to 3 weeks Vacation

Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)

Holiday and Sick Pay

Employee Discounts

College Scholarship Program

Individual & Team Rewards

Employee Assistance Program

ASE Tuition Certification Reimbursement

Internal Career Advancement Opportunities

At Hendrick we work daily to invest in our teammates and offer opportunities for personal growth and development.

Essential Duties and Responsibilities include the following:

Works with customer and technician to identify required maintenance.

Advises customers on necessary and recommended services.

Offers additional services and repairs to customers.

Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.

Estimates cost of mechanical, electrical, or other repairs.

Enters itemized estimate on service order and explains estimate to customer.

Schedules appointments with customer.

Meets dealership’s standards for repair and order production.

Maintains CSI at or above Company standards.

Maintains an organized, clean and safe work area.

Participates in required training.

Records all hours worked accurately in company timekeeping system.

Follows Safeguards rules and regulations.

Demonstrates the Company’s Core Values.

Complies with Company policies and procedures.

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.


3-5 years desired work experience.

Working knowledge of the mechanical operations of vehicles.

College Degree, High School Diploma, GED.

Scheduled shifts may include evening hours, weekends, and holidays.

Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

Valid Driver’s License

ASE and/or Manufacturer Certification a plus

Essential Skills:

Intermediate skills in Microsoft Office products.

Ability to understand and follow instructions.

Ability to communicate effectively with customers and company personnel.

While performing the duties of this Job, the employee is regularly required to talk or hear.

The employee is frequently required to stand; walk; and sit.

Work Environment:

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Duties are generally performed in the service area.

Responsibilities may include conducting road tests on customer vehicles.

Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.

Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Hendrick Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values.

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.


Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.


Hendrick Automotive Group is an Equal Opportunity employer.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

For more information regarding the EEOC, please visit