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Patient Guest Rep / Stuttgart

Baptist Health Arkansas

This is a Contract position in Reston, VA posted January 9, 2022.

SUMMARY OF RESPONSIBILITY
– Job Summary (general statement of purpose or objective of position) Minimal data entry Direct liaison between patient and hospital whether it be nurses, doctors, etc.

Grateful patient advocate Responsible for improved customer satisfaction scores Responsible for maintaining a minimum standard of productivity that meets both performance and quality standards while performing multiple jobs Assists with training new employees and with implementing new processes, policies and procedures Responsible for escorting patients to their destination, answering questions, answering phones, transferring calls, following set policies and procedures Responsible for keeping work area and associated waiting areas neat Responsible for rounding on guests in assigned waiting areas Responsible for visitor management Performs appropriate screening required by regulatory agencies and documents all necessary documentation in visitor logs MINIMUM REQUIREMENTS
– Knowledge, skills, abilities, license, registration, certification, education, and experience Strongly prefer minimum of an Associates Degree from an accredited college or university Exceptional customer service skills required Demonstrated customer service experience Proficient with Microsoft Suite Familiarity with Epic system preferred