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Operations Specialist

Robert Half

This is a Full-time position in Gainesville, VA posted July 11, 2021.

Ref ID: 04560-0011854943

Classification: Operations Specialist

Compensation: $17.10 to $19.80 hourly

You might be interested in this Customer Service Representative position in a dynamic, rapidly changing call center. If you love building solid customer relationships, and are articulate and highly-skilled, this Customer Service Representative position might be for you. If you’re looking for a long-term Contract position, this Customer Service Representative opportunity could be for you!

Your responsibilities in this role

• Retrieve and oversee the sending of written business communications

• Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

• Contribute accurate, friendly customer service in a timely fashion

• Handle incoming telephone calls

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

Job Requirements:

• success driven attitude and an engaging businesslike approach

• Heavily-Outbound experience

• Call center experience required

• Customer service experience

• Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Strong communication skills and able to receive criticism well

• Proficiency with Microsoft Office required

• Strong computer skills including customer database systems

• 2+ years’ experience with performing in a goal-driven & customer-focused environment preferred

• Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

• No stranger to performing extensive research to resolve complex customer inquiries

• Ability to recognize, evaluate, and resolve problems effectively

• Strong customer service and office administrative skills

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you’re a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).