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Microsoft Office Suite Applications Analyst

The Ventura Group

This is a Contract position in Loudoun County, VA posted September 14, 2020.

Must be analytical and have the technical aptitude to provide walk-in, email, and telephone one-on-one how to use assistance at the advanced level on all desktop applications supported. Proficiency is expected with expertise in Microsoft Office Professional Plus (2016 and higher), with a secondary emphasis in the software identified in the Notes section. Microsoft Note Current and future versions of Microsoft Office Professional Plus 2016 includes, but may not limited to, Excel, Access, Project, Word, InfoPath, OneNote, Outlook, PowerPoint, Publisher, and Skype for Business. Adobe Note Current and future versions of Adobe Creative Cloud includes, but may not be limited to, Photoshop, InDesign, Illustrator, Premiere Pro, Adobe XD, and Adobe DC Pro SharePoint Note Current and future versions of SharePoint 2016. Must be capable of teaching classes in Microsoft Office Suite in a classroom environment of 12 students at the basic through the advanced level and to address questions from walk-in and telephone customers. Must become technically knowledgeable and capable of assisting customers with any application updates andor hardware changes within 30 days. Must be technically knowledgeable and capable of using hardware and software to provide full data conversions, including graphic files, media, size, format, and application type. Must be technically capable of assisting walk-in customers with using peripherals and hardware including scanners, laminators, auto-paper folders, binders, CDDVD duplication, and other types of removable media and video capturing hardware. Must be technically capable of maintaining equipment for customer checkout (e.g. projector, digital cameras, video cameras, and office equipment etc.). Must be capable of entering the equipment in the tracking database, and ensure all equipment is accounted for (verified) and operational during the check-out and check-in process. All equipment must be properly stored in the storage room when not checked out. Must be able to troubleshoot and resolve, or provide recommendations for problemsissues related to the operation of equipment. Must be capable of developing, updating, and revising user guides provided for customers. Must be technically capable of researching new hardware and software to meet customer requirements. Must be technically capable of routinely checkingtesting training room hardware, to include training participant s workstations and the Smartboard for proper operation as well as set up the classroom for training instruction. Must report all issues that cannot be resolved locally, to the service desk for resolution.