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Host/Hostess

Tgi Fridays

This is a Full-time position in Fairfax, VA posted September 23, 2021.

Description
A TGI Fridays Host/Hostess presents a positive first impression of TGI Fridays friendliness, excellent service and high standards.

The Host/Hostess also greets Guests upon arrival, ensures the guest dining experience is excellent and bids Guests farewell as they leave.

Specific responsibilities of the Host/Hostess include:
-Greet incoming and departing guests warmly with a genuine smile and eye contact.

-Uses visual cues to seat guests in either the bar or dining area depending on their preference.
-Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
-Promptly answers incoming calls to the restaurant and provide appropriate service.
-Manages the flow of Guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate.
-Tends to special guest needs and requests.
-Follows all relevant brand standards to deliver Fridays Service Style.
-Observes guests’ needs throughout dining experience to ensure they receive high quality service (i.e.

notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door).
Requirements
A TGI Fridays Host/Hostess must be able to carry natural conversation with guests without sounding scripted or intrusive.
Additional specific requirements for the Host/Hostess include:
-Must be able to read menus
-Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
-Must be able to clearly communicate guests’ needs to Servers, Bussers, Managers, etc.
-Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
-Must be able to walk and stand during the entire shift
-Must be able to reach, bend, stoop and wipe
-Must be able to articulate clear greetings and farewells to guests
-Must be able to understand requests for assistance
-Must be able to carry trays or supplies (10-30 lbs.)
Minimum Age
16
Ability to Lift
30 lbs
Ability to Stand 6-8 Hours
Yes
by Jobble