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Field Service Engineer

ECS Federal, LLC

This is a Full-time position in Chantilly, VA posted February 22, 2021.

ECS is seeking a Field Service Engineer to work in our Chantilly, VA office.

Job Description:

  • Deploy to remote locations with an operational system to provide immediate technical support 24/7 during the deployment. (Double pay during deployment. Straight time at 12 hours/day, 7 days a week, for 84 hours/week vs 40 hours/week when not deployed.)
  • Investigate and resolve application functionality related issues and provide first level support and troubleshooting.
  • Troubleshoot technical issues and identify modifications needed in existing systems to meet changing user requirements.
  • Write technical procedures and documentation for the applications including operations, user guides, etc.
  • Produce technical documentation for new and existing applications.
  • Assist in the creation of the system design and functional specifications for new development projects.
  • Provide technical expertise and recommendations to support and enhance existing systems.
  • Provide on-site field support up to 4-5 times per year in Colorado and New Mexico

Required Skills:

  • Current TOP SECRET security clearance required.
  • BS in EE, Computer Engineering, Computer Science, or 5 years of relevant electronic/computer field-service support.
  • This position deploys to remote operational locations up to two times per year for 45-50 days per deployment. Double pay while deployed.
  • Capability of preparing operating instructions, analyzing system capabilities and resolving questions about system software.
  • Possess expert knowledge of networking, open system standards and deployment technologies and must be able to demonstrate a high degree of accuracy and attention to detail.
  • Additional travel to Colorado and New Mexico up to 4-6 times per year.
  • Due to the requirement to provide hardware troubleshooting and repair support in austere locations, the candidate must be able bodied and able to lift up to 50 lbs

Desired Skills:

  • Current SCI access desired
  • Technical experience providing research and collaboration with equipment designers and/or hardware engineers in the planning, design, development and utilization of computer systems.
  • Familiar with communications over networks and interfaces with clients and servers.
  • Have an in-depth knowledge of security, information assurance concerns, cryptographic techniques and how they work.
  • Experienced in working with Software Development Kits (SDKs) and Application Programming Interface (APIs).

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.