Collections Specialist

The Collection Specialist preserves the Credit Union’s assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral.

Position Responsibilities:

• Communicates with members, primarily via telephone, regarding past due accounts and takes appropriate action to resolve delinquency.
• Analyzes financial situation of delinquent borrowers; makes recommendations for appropriate action for bringing accounts current and protection of credit union assets when arrangements to bring the loan current are unsuccessful.
• Informs management of trends in loan underwriting contributing to delinquent/charged off loans.
• Prepares daily, weekly, and/or monthly reports on collection activity for management
• Performs other job-related duties as assigned.

Experience and Desired Skills:

• Minimum six months to two years of similar or related experience.
• A high school education or GED.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Work involves extensive personal contact with others and/or can be of a personal or sensitive nature.
• Work may involve motivating or influencing others.
• Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Physical Requirements:

Congressional Federal is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

• Ability to communicate with staff, members and the public.
• Ability to operate standard office equipment.
• Must be able to sit for extended periods of time and to occasionally lift and move items up to 20 lbs. in weight.

Total Rewards:

Congressional Federal offers a comprehensive benefits package including but not limited to health and dental, 401k, vacation and paid sick leave, 10 paid holidays, tuition reimbursement, flexible spending programs and work/life balance.

EOE/M/F/D/V/SO

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)