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CM Change Board Facilitator


This is a Full-time position in Alexandria, VA posted November 22, 2021.


Job Description:

This position will assist the ITEMS UFS Release and Deployment/Configuration Management team to facilitate all the change boards for the program to include the Change Advisory Board (CAB) and Engineering Review Board (ERB) and Operations Review Board (ORB).  This person will produce meeting agenda, meeting minutes and update all change records according to board discussions.  They will be responsible for ensuring process adherence and process improvement of all change management groups and boards.  They will work directly with the board chairs and the CM Manager to ensure risk reduction and  accelerate delivery timelines; ensuring repeatable processes and current documentation.  This team member coordinates with the government’s board facilitators to ensure smooth transitions between the contractor and government boards when necessary. The ITEMS UFS program is an Information Service Provider (ISP) contract that delivers and maintains user facing (IT) devices, worldwide, including: workstations and desktop software (thick images and virtual desktops) across many teams and baselines; printers, plotters, telephones, conference room audio-visual equipment, personal IT devices, etc. and related configuration and maintenance documentation. 

This team member will work with the CM Librarian, CM CDRL Organization and the Library Organization to ensure that all changes have been properly adjudicated and recorded prior to inclusion in a baseline.  This position will be responsible for ensuring compliance with the Sarbanes Oxley Act for auditing purposes for Status Accounting records.  This hands-on role requires attention to detail, with very good organization skills and ability to pivot between highly visible customer priorities: a combination of inflexible and shifting deadlines.  

This role joins a good-natured team who are motivated to take their teamwork and process maturity to the next level. This role provides excellent visibility of the hardware/software change management and must work across the program and interfacing organizations. This role provides opportunity to analyze cross-team requirements, workflows and tools, socialize trade-offs and build consensus, then drive improvements. Your ideas, suggestions and concerns will be welcomed.


  • Guide tool and process changes into operational environments, across operational organizations

  • Work to understand and use program and customer CM tools, especially Service+.

  • Facilitates meetings.

  • Maintain tool documentation and create CONOPS.

  • Assess workflows and environments, driving efficiencies and environment consolidations.

  • Help teams assess software CM controls and drive needed actions to improve posture and consistency.

  • Create metrics and drive efficiencies.

  • Drive problems to closure, engaging needed stakeholders to reach solutions.

  • Drive process changes to CM


  • Meeting facilitation.

  • Moderation skills.

  • Attention to detail.

  • Experience using tools like Remedy, ServiceNow and JIRA.

  • The candidate will be expected to develop and maintain  Change Management Metrics.

  • Strong communicator who shares information across stakeholders, including customer, program management and SMEs.

  • Basic engineering understanding to be able to decipher meeting content.

  • Process improvement skills

  • Work with the Change Management Lead to drive metrics creation and reporting

Preferred Qualifications:

  • Prior CM experience

Education & Experience: • 

  • Requires Bachelors Degree and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.

  • Experience in lieu of degree.


Pay Range: