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Case Specialist Trainee

CCRC

This is a Full-time position in Richmond, VA posted May 12, 2022.

Work where your work matters.

Work at CCRC.CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being.

Whether the position works directly with the public or supports our programs, every position is vital to our mission’s success and reputation as a leader.

We are not your typical non-profit.

We are 900 people strong and growingYou could play a key role supporting theSubsidy DivisionHourly Pay rate $17.81 per hourEssential Duties And ResponsibilitiesWithin the team structure, Case Specialist Trainees are expected to meet all benchmarks outlined within the Training Program and provide case management services to families enrolled in subsidized child care programs, which include the following responsibilities:Case Processing 70%
– Complete case management tasks to ensure that child care contracting is completed in an accurate and timely fashion, including:Using the Universal Application, provide assistance and support to parents and providers, regarding child care options, and locating and accessing community resources.Enroll families qualifying for subsidized childcare.Receive and process documentation submitted by families and child care providers, in a timely manner and according to program regulations and guidelines.Review family cases and request appropriate documentation to maintain family eligibility and program compliance.Ensure the proper maintenance of family case files through properly reviewing, updating and filing information and documentation provided by the family.Process initial approval (certify) and annually renew it (recertify) for families within specified timeframe; including families from eligibility list, families with special circumstances such as CPS and DCFS, inter-agency cases and provide assistance to CalWORKs participants transitioning from Stage 1 to Stage 2.Develop and maintain accurate, legible and complete written records of families’ program activity.Maintain knowledge necessary for performance of job responsibilities, which can include Title V, funding terms and conditions, Stage 1 contract, CDE, and guidelines and policies of CCRC programsClient Interaction and Support 20%Conduct face-to-face or virtual meetings, orientations, both scheduled and by walk-in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family’s case and complete/ review family needs assessment inclusive of developmental screenings.Work together with staff from other agencies, including Department of Children and Family Services, for the benefit of participating familiesData Entry / Documentation Maintenance 10%:Review program files to ensure cases are compliant and adhere to internal accountability standards of less than 10% error ratio/ more than 90% compliance rate.Provide eligibility, need, and appeals tracking according to current regulations, policies, and procedures.Maintain CCRC’s eligibility list which consists of phone calls, face-to-face or virtual meetings, and data entry.Non-Essential Duties And ResponsibilitiesThese duties include tasks that are required, but currently comprise of less than 5% of the daily work for this job:Participate in departmental, agency and professional meetings and workgroups, as assigned.Submit reports as assigned.Assist Case Management Department Manager in developing policies and procedures to meet County, State, and Federal program requirements and agency goals.All other duties that may be required, as part of the essential functions of the job, as assigned.Job Specifications Minimum RequiredEducation / Experience:High School diploma or equivalent required and 2 years of equivalent related work experience (experience in Child Development, Social Work, Psychology, Human Services, Family Studies, or related field); orAssociate’s Degree in the field of Psychology, Sociology, Child Development, Social Work, Human Services, Family Studies, or related field (as approved)Technical Requirements
– List specifics:Demonstrated proficiency and experience with Windows-based programs and data entry.Behavioral:Strong interpersonal skills; the ability to honor confidentiality, and work sensitively and supportively with participating families.Develop and maintain knowledge of program regulations, guidelines and funding terms and conditions necessary for performance of responsibilities.Flexibility, maturity of judgment and ability to work collegiallyStrong organizational skills and the ability to complete projects under tight deadlines, even when there are competing requirements and changes in assignments.Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public to work as part of a team, and collaborate with colleagues.Ability to maintain all assigned workflow and a high level of customer satisfaction in a fast paced working environment.Work Schedule: Ability to work a regular, full time schedule.

Overtime may be required.Work environment: Ability to work in a team-oriented, general office environment.

May be required to work late shift until 7 pm on Mondays on a rotating basisCase Specialist Trainee: no remote work, must work in the officeCase Specialist I: hybrid of remote and office work or fully in-office, depending upon business needCase Specialist II: hybrid or fully remote / in-office, depending upon business needPreferredAll minimum requirements above met, plus:Education: Bachelor’s DegreeExperience: Experience working with families and children at risk of abuse or neglectBilingual preferred.

Ability to converse, write and/or translate in English and Armenian / Spanish in order to convey program information in the native language of the family.Physical Demands:The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Listed as: Activity
– Hours per day
•Activity
– Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.

– Hours per day: None
•Activity
– Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, or other similar devices.

Using feet and legs and/or hands and arms.

Performing activities where body agility is emphasized.

– Hours per day: 0-2
•Activity
– Crawling: Moving about on hands and knees.

– Hours per day: None
•Activity
– Crouching: Bending the body downward and forward by bending the leg and spine.

– Hours per day: 0-2
•Activity
– Driving: A car, truck, forklift or other types of moving equipment.

– Hours per day: None
•Activity
– Feeling: Perceiving attributes of an object, such as its size, shape, temperature or texture by touching with skin, particularly that of the fingertips.

– Hours per day: 3-4
•Activity
– Grasping: Applying pressure to an object with the fingers.

– Hours per day: 3-4
•Activity
– Hearing: Perceiving the nature of sounds with no less than a 40db loss at 500Hz, 1000Hz and 2000Hz with or without correction.

Ability to receive detailed information through oral communication, and make fine discrimination in sound, such as when making fine adjustments on a piece of equipment.

– Hours per day: 7-8
•Activity
– Kneeling: Bending legs at the knee to rest the body on the knee or knees.

– Hours per day: 0-2
•Activity
– Lifting: Raising objects from a lower to a higher location or moving objects horizontally from one location to another.

Lifting a 50lb object to shoulder level throughout the work shift.

Requires the substantial use of the upper extremities and back muscles.

– Hours per day: 0-2
•Activity
– Pulling: Using upper extremities to exert force to draw, haul or lug objects in a sustained motion.

– Hours per day: 0-2
•Activity
– Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

– Hours per day: 0-2
•Activity
– Reaching: Extending hand or hands and extending arm or arms in any direction.

– Hours per day: 0-2
•Activity
– Repetitive motions: Substantial movements of the wrist, hands, and/or fingers, including keyboarding.

– Hours per day: 7-8
•Activity
– Sitting: Particularly for long periods of time.

– Hours per day: 5-6
•Activity
– Standing: Standing or staying on feet for sustained periods of time.

– Hours per day: 0-2
•Activity
– Stooping: Bending body downward and forward by bending the spine at the waist, requiring full use of the lower extremities and back muscle.

– Hours per day: None
•Activity
– Talking: Expressing or exchanging ideas by means of spoken words.

Those activities in which detailed or important spoken instructions to co-workers are required.

The instructions must be conveyed accurately, loudly, and/or quickly.

– Hours per day: 7-8
•Activity
– Twisting: Turning from right to left at the waist.

– Hours per day: 0-2
•Activity
– Viewing: The ability to distinguish colors, read a VDT or other needs for depth perception.

– Hours per day: 7-8
•Activity
– Walking: Moving about on feet to accomplish tasks.

– Hours per day: 0-2Job Description Notification:This job description is intended to provide an overview of the requirements of the position.

As such, it is not necessarily all-inclusive, and the job may require other essential and/or non-essential functions, duties, or responsibilities not listed herein.

Management, at its sole discretion, reserves the right to change, alter, and/or otherwise modify this job description at any time.

Nothing in this job description is intended to create a contract of employment of any type or kind.

Employment at Child Care Resource Center is strictly on an at-will basis.At CCRC, passion and meaningful work is rewarded We offer employees: Competitive compensation packageRobust benefit offerings -Medical, Dental, Vision, and Voluntary Life InsuranceBasic Life Insurance and Long Term Disability paid for by CCRCEmployer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vestingGenerous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter BreakOpportunities for learning and professional development, including education reimbursementEmployee Assistance and Wellness Programs501(c) (3) designation-You can apply for Public Service Loan ForgivenessWe have doubled in size over the past 10 years.

We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.Click here to learn more about CCRCClick here to applyEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)