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AVP of Operations


This is a Full-time position in Richmond, VA posted November 21, 2021.


Responsibilities Include:

  • Drive continued growth through the deployment of proprietary, innovative tests; superior pricing strategy; services that enhance customer relationships; increased sales force effectiveness
  • Understand changes in the healthcare industry that could potentially impact business opportunities. Utilize insight from market research to determine current business needs and opportunities for future business growth. Leverage existing relationships and establish new ones to achieve ongoing revenue
  • Demonstrate a market orientation to credibly represent the division and deepen relationships with new and existing clients
  • Lead and manage the day-to-day operations for the region to advance strategy, culture, talent development, and operations with an emphasis on productivity and efficiency
  • Build and foster an environment of excellence by assessing current talent and developing a high-performing team while establishing clear direction of responsibilities, objectives and goals that maintain an ongoing focus on business development and superior client service. Provide employees authority, training, information and resources to achieve their full potential and maintain a culture of accountability and execution
  • Position and communicate the vision and services of the organization to customers, business partners and employees by maintaining a high degree of external visibility to enhance the division’s credibility and maintain competitive advantage
  • Support the development of collaborative relationships and foster an environment of open communication that stimulates a team oriented atmosphere to solve problems and identify new business opportunities


The Vice President/General Manager (VPGM) will lead operations and commercial strategy for Company’s Richmond/Chesapeake, VA, markets. In addition, this role will have responsibility to grow the Richmond/Chesapeake markets within the Atlantic Division, bringing continued growth and success with an emphasis on increasing market share by executing at the local/regional level. The VPGM has P&L responsibility for a $250M business (including 630+ employee team), that services physician, patient, and hospital markets. Responsibilities include business development, facilities management, phlebotomy/patient services, logistics, satellite lab management, and accessioning.


  • Bachelor’s degree; healthcare focus highly preferred; Advanced degree preferred
  • Minimum of 10 years of progressive responsibilities in healthcare sales/marketing management; experience managing and leading operations teams; accountability for full and demonstrated ability in delivering P&L; leadership experience in Clinical Laboratory industry, a plus
  • Previous operational (preferably lab-related) and P&L experience (or equivalent)
  • Proven success in selling large accounts; developing productive senior leader relationships
  • Proven ability in leading change management; talent development; and service development
  • Proven ability to enable higher performance by driving continuous improvement resulting in improved strategic approaches
  • Experience working, presenting and communicating with key stakeholders
  • Provide leadership in the development and incorporation of the division’s strategic plan