VTC/IPTV/AV Associate Technician

Company Overview

GovCIO is a team of transformers–people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

Responsibilities

Facilitate and operate VTC/IPTV/AV conferences. Start and power off all VTC/IPTV/AV equipment for sessions, conducting audio visual checks prior to each conference, serve as primary VTC/IPTV/AV equipment operator for VTC conferences and other collaborative meetings, coordinate and implement recording and teleconferencing into sessions as required, and serve as initial responders to customer requests regarding VTC/IPTV/AV problems or issues. Create daily “Calendaring” schedules for events requiring facilitation based on customer input from the Conference Room Scheduler or other sources which will be used by the Bridge Operators, Facilitators, and Maintenance Team for planning and implementation purposes. Proficient with the use of the suite of Microsoft products to include but not limited to MS Teams, MS Outlook, MS Word, MS Excel, MS Power Point, and MS SharePoint. Build facilitator schedule based on customer requests provided by CRS from designated customers for VTC/IPTV/AV requests and coordinate and implement facilitator and maintenance scheduling.

• Provides installation and technical support for Audio and Video Teleconference systems. Installs, pulls, terminates and tests all ATC equipment, cables, connectors, and interfaces.
• Installs projections screens, plasma TVs and different types of speakers.
• Reads blueprints and wire ATC racks.
• Provides technical support to users experiencing problems with operation or maintenance of systems.
• Installation of ATC systems are performed at client sites.
• Sets up and maintains equipment for audio and video conferencing and teleconferencing meeting needs.
• Provides support to engineers of site VTC and Conference Room systems such as scheduling VTC with external sites, configuring rooms to meet requirements for scheduled conferences.
• Performs video capturing and transfer video to a media streaming server.
• Troubleshoots equipment and network configurations.
• Provides weekly tracking and reporting on all projects and bridge activity, outages, number of VTCs, and other pertinent information deemed necessary.

Qualifications

• High School with 0 – 3 years (or commensurate experience)
• Certifications: IAT Level I
• Proficient with the use of the suite of Microsoft products to include but not limited to MS Teams, MS Outlook, MS Word, MS Excel, MS Power Point, MS SharePoint, and MS Visio
• Active Secret Clearance

Desired Skills

• One year of AV experience.
• One year of helpdesk experience

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