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Network Monitor Specialist (3rd shift)

Leidos

This is a Full-time position in Norfolk, VA posted July 10, 2021.

Description

Job Description:
Leidos is seeking a Network Monitor Specialist to support efforts for the NMCI/SMIT program to perform network engineering support for a broad range of programs including planning, designing, and evaluating various components of the Navy’s NMCI network.

Under the Service Management, Integration, and Transport portion of the SMIT program, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.

Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Network Monitoring Specialist is responsible for monitoring events and incidents that affect server and service health across the Enterprise and documenting outage.

Primary Responsibilities

The Network Monitor is responsible for monitoring events and incidents that affect server and service health across the Enterprise, documenting outage information including actions taken to respond to incidents and resolve the outage.

The Current Operations Watch team monitors multiple server solutions which are a critical to the functionality of our user’s ability to perform their mission on a daily basis.

Excellent verbal and written communication skills are a must.

Utilize internal systems to report incidents to leadership.

Takes escalations of any alerts/events identified as significant and requiring action.

Performs initial assessment and triage on the criticality and impact of events and engages the appropriate processes and personnel if escalation outside OC is required.

Provides support to Site Operations and other external organizations through the use of problem resolution skills and independent decision making.

Maintains timely (5 minutes or less) response to network infrastructure warning, critical and fatal event alert notices.

Ensures the Critical Situation Manager is apprised of all details regarding any significant events or incidents.

Basic Qualifications

Requires 1-4 years of prior relevant experience

US Citizen and DoD Secret Clearance

8570 Compliant meeting the IAT level certification requirements

Familiarity with ITIL best practices (ITIL Foundations)

Knowledgeable on tools used in an Enterprise organization that aids in Event Management; Incident Management and performance Management

Worked in a DOD environment and understands customer communication

Experience in a data center environment

Performs well under pressure and ability to calm end users

Hands-on Experience in working with DoD networks, including NIPR and SIPR

Willing to perform shift work

6 AM
– 6 PM ET

Shift 3: Thurs
– Sat and every other Wed

Preferred Qualifications

Prior military experience a plus; USMC or USN IT experience preferred

Experience working with networking technologies and data centers

Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics

An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity

Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members

Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates and program leadership

Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic findings

External Referral Bonus: Eligible

Potential for Telework: Yes, 10%

Clearance Level Required: Secret

Travel: No

Scheduled Weekly Hours: 40

Shift: 12 Hour Shift Pattern

Requisition Category: Professional

Job Family: SCA Computer Support Pay Range: