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IT Systems Engineer


This is a Full-time position in Lynchburg, VA posted March 16, 2023.

OrthoVirginia, Virginia’s largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced System Engineer I to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.

Must reside in the Lynchburg, VA Area

Position Summary

System Engineer I will provide Tier 1 IT engineering support to OrthoVirginia’s network/infrastructure statewide. This individual is responsible for maintaining on-premises and cloud applications, servers, storage, and network equipment. This position reports to the Director of Information Technology and will be part of a team tasked with planning, installing, configuring, and managing all aspects of OrthoVirginia’s IT infrastructure.

Primary Functions & Accountabilities

  • Perform network management to include controlling, planning, allocating, deploying, coordinating, and monitoring the resources necessary for proper network operations, maintenance, and services for the network architecture.
  • Coordinate with other contractors or vendor personnel to promptly resolve issues, questions, and problems.
  • Assist in operating, maintaining, and troubleshooting communication infrastructure, equipment, systems, procedures, etc.
  • Provide expertise in the current network topologies, protocols equipment and utilizes state-of-the art network management tools for monitoring, collecting, analyzing, and reporting system performance data.
  • Responsible for resolving service problems; performing expert maintenance; and installing configuring and testing all types of data communications equipment.
  • Troubleshoots network hardware using test instruments and diagnostic programs.
  • Maintains data network equipment and services to ensure working order and demand availability by performing scheduled, routine on-line tests and by checking, adjusting, or replacing equipment to establish standards.
  • Provide Tier I IT support to include areas of core functionality:
    • Active Directory
    • VMWare vCenter, VSAN, and ESX
    • Citrix
    • Meraki
    • Office 365/Azure
    • LOB Applications
  • Assume the responsibility for and execute small to medium projects supporting short and long-term initiatives for OrthoVirginia’s IT infrastructure and operations
  • Work hand-in-hand with local IT support, regional IT support and state-wide IT support
  • Work together with the desktop support team, security team, and project teams on an as needed basis
  • Be available for work evenings and weekend to support escalated issues, project execution, and rotating on-call support

Knowledge, Skills & Abilities

  • Excellent Customer Support and services delivery experience.
  • Deep understanding of ambulatory clinical workflow and/or medical field operations
  • Excellent Troubleshooting and Communications Skills
  • Understanding of Healthcare technologies in general
  • Knowledge of Active Directory, LAN/WAN Networking, Windows 7/2012, Citrix, Printing, and Scanning
  • Project Management
  • Tier II/III Issue escalation and complex, multi-faceted resolution strategies
  • Ability to work individually or as a team to resolve significant, complex issues
  • Knowledge of Virtualization, Switching, Routing, Datacenter and Security technologies

Position Requirements

  • Bachelor’s or higher in Computer Science and/or equivalent work experience plus 3 years of related experience
  • 5 to 7 years’ experience as an IT professional preferred
  • IT experience in a HealthCare field preferred
  • Must be able to work rotating on-call schedule
  • Must be willing to go to local office locations for tasks and/or troubleshooting as needed
  • Must have a vehicle and valid driver’s license.
  • Must be able to work after hours and on weekends as needed
  • Must be able to lift 50lbs

Employment Type: Full Time