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Help Desk Support – SME

CACI International

This is a Contract position in Fairfax County, VA posted September 16, 2020.

Job Description What Youll Get to Do: CACIs Help Desk Support shall perform a wide range of tasks to include: Serves as subject matter expert, possessing in-depth knowledge of Help Desk support Responds to and diagnoses problems through discussion with users Ensures a timely process through which problems are controlled includes problem recognition, research, isolation, resolution, and follow-up steps Supervises operations of help desk and services as focal point for customer concerns Provides support to end users on a variety of issues Identifies, researches, and resolves technical problems Responds to telephone calls, email, and personnel requests for technical support Documents, tracks, and monitors the problem to ensure a timely resolution Provides second tier support to end users for either PC, server, or mainframe applications or hardware Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem Simulates or recreates user problems to resolve operating difficulties Recommends systems modifications to reduce user problems This position requires a top secret clearance and a polygraph.

What We Can Offer You:
– Weve been named a Best Place to Work by the Washington Post.

– Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

– We offer competitive benefits and learning and development opportunities.

– We are mission-oriented and ever vigilant in aligning our solutions with the nations highest priorities.

– For over 55 years, the principles of CACIs unique, character-based culture have been the driving force behind our success.

BITS3 Job Location US-Mclean-VA-VIRGINIA SUBURBAN CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success.

At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers.

CACI is proud to provide dynamic careers for employees worldwide.

CACI is an Equal Opportunity Employer
– Females/Minorities/Protected Veterans/Individuals with Disabilities.