Field Network Engineer

Company Overview

All Points Broadband is a leading, rural-facing internet service provider in the mid-Atlantic and believes that everyone should have the ability to work, study, play and Live Connected. Through strong partnerships and teamwork, we have consolidated rural internet service providers and successfully bridged the digital divide by extending fiber-to-the-home to underserved communities.

Our mission is to empower people through connectivity, and we are committed to delivering reliable broadband internet to everyone. We do this with empathy, respect and by fostering an environment where passionate teammates can collaborate to overcome challenges and continuously improve. We are looking to add innovative, compassionate, and driven members to our growing team as we continue to work toward providing utility grade broadband to our underserved neighbors, friends, and families.

Position Summary

We are looking for a Field Network Engineer who will be responsible for engineering and implementation of our fiber based GPON/XGSPON service delivery and access networks. Your primary duties will include supporting the design, engineering and implementation, test, turnup and certification of fiber-based gigabit optical network equipment and networks. This will include hardware, network element software, and some other related systems. You will support recovery operations as necessary and provide guidance as required. Trouble shooting, repairing and replacing faulty network hardware components when necessary. You may also be working closely with the users of our network to identify potential issues and fix existing problems.

To be a successful candidate, you will need to understand carrier transport, network access infrastructure, network hardware and design. You will need to be able to support implementation, administration and troubleshooting of network devices including optical transport hardware, routers, switches, and controllers. This individual ideally will also have knowledge of application transport and network infrastructure as well as DC power implementation and administration.

Regular, weekly travel around the project will be a requirement for this field position.

Field Network Engineer critical responsibilities:

• Assist and oversee the development of a regional consumer Internet Service Provider
• Work collaboratively with your peers to support the development and construction plan
• Travel throughout the region supporting the “turn up” of optical switching locations.
• Follow the implementation plan to successfully turnup these locations while working closely with the network operations center (NOC) and following the engineering playbook to implement and certify these sites into the growing network footprint.
• Work closely with the Field Operations Team to test the new site and hand off a fully certified site ready to accept FTTH customers.
• Maintain our FTTH service delivery networks which may include systems software upgrades, adds, moves and changes to our hardware and new equipment configurations.
• Support disaster recovery operations and preparation.
• Support after hours preventive maintenance, service impacting changes, backups and/or upgrades.
• Support and implement network security measures.
• Troubleshoot, diagnose and resolve hardware, software, and other network and system problems.
• Replace faulty network hardware components when required.
• Work with backhaul carriers and service providers to resolve transport outages and issues.

• Along with Network Operations Center teams, monitor network performance to determine if adjustments need to be made.

Qualifications of a strong candidate:

• Bachelor’s degree in information technology, computer engineering or related field of study preferred.
• Appropriate networking technical certifications.
• Must be able to pass pre-employment drug screening and background check
• Proven experience with passive optical networking (GPON/XGSPON)
• Strong understanding of network infrastructure, network hardware and transport layers.
• Ability to think through problems and visualize solutions.
• Emotional and intellectual agility, while working in a fast-paced environment.
• Strong cross functional collaboration and communications with operations peers in the field.
• Ability to implement, administer, and troubleshoot network infrastructure devices.
• Ability to create accurate network diagrams and installation documentation for design, planning and implementation of network communication systems.
• Network security experience.
• Ability to lift 50 pounds
• Ability and willingness to work on call and after hours
• Ability to work outdoors in various weather conditions

Characteristics of a great APB team member:

• A consummate team collaborator! You ensure alignment to core values, vision, and mission throughout the organization.
• Intense and natural mission alignment with All Points Broadband
• Love working in a fast paced, entrepreneurial culture. Thus, you thrive in building things successfully from scratch.
• A systems thinker who gets a charge out of progress and continuous improvement as much as big milestones.
• A self-starter able to work independently but comfortable working in a team environment.
• Good analytical and problem-solving skills.
• Dependable and flexible when necessary.

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Work Requirements_*

The Network Engineer team is located in the Company’s headquarters in Richmond, Virginia. The headquarters are located in the James Center in the heart of downtown with easy access to I-95 and the Downtown Expressway.

This role will require regular, often weekly travel to project areas around the State of Virginia. Regional offices are located throughout the area, allowing the successful candidate to report to different offices as the project demands. As well as the opportunity to work from home when practical.

All new All Points employees are required to be vaccinated for COVID-19 and participate in a background check, MVR check and drug test.

Compensation

Field Network Engineer will receive a competitive salary based on qualifications.

All Points offers industry-leading medical, dental and vision coverage, paid-time-off and 401(k) with Company match, among other benefits.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: One location