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Housekeeping Clerk

Hilton Grand Vacations

This is a Full-time position in Williamsburg, VA posted January 10, 2022.

Job Description

Under general direction, the Housekeeping Clerk answers incoming departmental calls in regards to team members, members, owners or guest’s needs and dispatches requests using two-way radio, telephone, and the Company’s Engineering management system to build and supervise work orders.

Crucial job functions

  • Resolve daily housekeeping service needs and ensures an adequate number of team members are scheduled to perform work.
  • Answers incoming calls using accurate telephone and radio etiquette.
  • Creates, dispatches, and completes work orders in the Company’s facilities management system.
  • Respond to inquiries regarding lost and found items.
  • Prepares and makes arrangements to return Lost and Found items through on-site pick-up, United States Postal Service, Federal Express, United Parcel Service, or other designated carrier.
  • Maintains and communicates accurate suite status to the Front Office team members.
  • Prepares reports relating to suite occupancy and incentive programs, where applicable.
  • Perform cleaning duties as needed.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.



  • High School Diploma or equivalent.

License & certifications

  • Driver’s License (non-commercial) – must be state specific.

Skills & abilities

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of accurate business English and office practices. Must be able to communicate optimally with others, analyze and resolve problems, maintain effective working relationships, and interact optimally with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Proficient in time management; the ability to coordinate and lead multiple priorities.
  • Ability to take initiative and optimally adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a collaborative working relation.
  • Able to use good judgment; work independently, with minimal direction.

Preferred Qualifications:

  • BA/BS/Bachelor Degree

What’s in it for you? We offer a comprehensive benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and exciting travel benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.