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Veterinary Client Service Representative

United Veterinary Care

This is a Full-time position in Richmond, VA posted September 21, 2021.

Company Overview

Helping Hands is a different kind of veterinarian experience!

Our formula is simple: We only perform outpatient surgeries & dental work.

By cutting out other veterinary services like checkups, diagnostics, overnight hospitalization, etc., we are able to offer affordable care to our clients.

We have assembled a team of dedicated staff who all believe in the mission of helping animals and making a difference.  Running a high-volume clinic means we have to have the best of the best! 


Job Summary

We are looking for a motivated, articulate, enthusiastic “people person” who pays attention to details, enjoys interacting with a wide variety of clients and their pets, can handle a fast pace and takes pride in a job well done.

Our ideal candidate will have two years or more of veterinary reception experience, the ability to work both evenings and weekends, excellent phone and computer skills and a love of animals.


Responsibilities and Duties
Greet patients, their pets, vendors, pharmaceutical representatives, and other visitors to our medical office Answer patient questions, provide assistance and directions when necessary Field all phone calls that arrive using our general office number Send emails using our general office email address Utilize our medical office software to schedule new and follow-up appointments for our patients Register new patients and update necessary records Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately Process bills, invoices, and patient payments in office Maintain confidentiality of all patient records Ensure that the waiting room environment remains quiet, calm, organized and welcoming Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner

Benefits and Perks

We are dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life.

These include:
401(k) with employer match Uniform Allowance Personal Pet Discounts

What Makes Us Special

Our mission is to provide the highest quality medical and surgical care to our patients while providing our clients with education and assistance in all aspects of animal care and ownership.

We strive to exceed our clients’ expectations by treating owners and their pets with respect, honesty, and compassion and treating all animals as if they were our own.  Our services are provided in a clean, safe, and friendly environment and our goals are to work as a team, complementing each other’s talents and retaining a positive attitude.

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