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Tech Support 3

Leading Edge Systems Richmond

This is a Full-time position in Richmond, VA posted May 1, 2021.

Skills Needed5 Years Personal Computer Hardware Knowledge Required5 Years Software installs and trouble shooting knowledge and experience Required3 Years Tier 2 and Tier 3 Help Desk experience Required3 Years Crystal Reports, SQL, MS Office Suite, RequiredCollege graduate with degree in IT or related field DesiredITIL certified DesiredAbility to work independently with minimum supervision. RequiredStrong analytical, interpersonal and writtenverbal communication skills Sound problem resolution, judgment and decision-making skills Required5 Years Hands on experience supporting end user hardware and software problems at an advanced level. Required DescriptionPlease make sure to ready the following before submittingIf your candidate interviewed recently for this role (when open under req 646866) at ABC please DO NOT submit them again. Mgr was not interested in any of the other candidates they interviewed from req 646866. Please submit Richmond based candidates only This position will travel to HQ (on Hermitage Rd) 30 of the time, and the remainder will be remote. Pls make sure your candidate is aware and accepts this criteria. Job DescriptionThis position will provides end user technical support for both software and hardware. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software and hardware. Experience and Skills3 to 5 years experience Tier II support in Information Technology ServicesExperienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware. Skills and AbilitiesSQLPLSQLExperience with an ITSM toolITILStrong analytical, interpersonal and writtenverbal communication skillsSound problem resolution, judgment and decision-making skillsMS Office Proficiency (Word, Excel,)Ability to demonstrate creative thinkingAbility to develop relationshipsAbility to analyze complex processes and understand architectural issues as well as review and test automated systems. Ability to communicate well and work independently with minimum supervision.Strong willingness to learn new technologies, dive into challenges and take directionAbility in problem analysis and resolution. Preferred Qualifications Graduation from a college or university with course work in information systems or computer science from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired. ITIL certification Thanks, Karunish lalLeading Edge Systems Richmond, Inc