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Sales Support Representative II (Fredericksburg, VA ONLY)

DISYS

This is a Full-time position in Fredericksburg, VA posted November 21, 2021.

  • Provides support to the sales team by relieving them of administrative work. Duties may include order processing/entry, making price quotations, record keeping, RFP response, product training, or other related tasks.
  • Responsibilities & Qualifications:
  • Support real-time ‘tier 1’ level help with Enterprise Business Solutions and submit Help Desk Tickets or escalation when CRM issues arise.
  • Observe Salesforce use and identify inefficiencies and work with reps to optimize processes; Document for training purposes.
  • Experience working in (as a Sales rep/mgr) or supporting Sales teams that rely on outbound sales motions.
  • Good understanding of lead management processes, tools and vernacular.
  • Proven success understanding complex sales workflows and how to attribute sales to proper owners.
  • Demonstrated expertise in being able to translate sales data requests into easy to follow Salesforce reports and dashboards.
  • Technical tools savvy – analytic and statistical skills required.
  • Experience using Excel or Google Sheets, Salesforce and other tools to cross check lead/opportunity lists.
  • Deep or intermediate experience in tools like Tableau, Qlikview/sense, Google Data Studio, Alteryx and similar.
  • Ability to liaison with Sales Marketing to communicate, help manage and analyze sales campaigns.
  • Support will include both technical use as well as business process adherence to ensure consultant proficiency of ongoing monthly feature changes. Works closely with front line sales leader and fellow analysts to drive effective use of the system.
  • Manage and maintain reporting tools and handle ad-hoc Salesforce reporting requests.
  • Excellent Communication (written and verbal).
  • Empathy for the customer; speed to resolve issues (understand their challenges and tool environment).
  • Can work with Salesforce PM’s and engineers to drive needed improvements to Salesforce.
  • A proven curiosity and drive to learn, ask questions and improve processes.

Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.