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IT Support Specialist

ACS Solutions

This is a Contract position in Herndon, VA posted July 9, 2021.

Job description/ Responsibilities:

  • Provide Production Support (L2 support) for EDI/DW/Legal & Compliance applications
  • Production support background needed and must have AWS app support experience and batch support (Autosys and UNIX)
  • Perform shakeout execution, release/deployment support troubleshoot issues and communicate effectively. Follow-up on root cause analysis.
  • Manage incident and Change Management activities along with partnering with Dev teams and other project stakeholders
  • Participate on the 24/7 on-call rotation.

Education/Experience:

  • Bachelor’s degree in computer programming or equivalent training required.
  • 4-5 years of support experience required. (AWS, Unix and Autosys)
  • Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Work well within a team

Top 3 skills:AWS, Unix, Autosys
Preferred, Not required: Informatica and Tibco BW.