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Customer Service Representative – East

City National Bank of WV

This is a Full-time position in Front Royal, VA posted November 21, 2021.


Job Title: Customer Service Representative

Location: Front Royal, VA

Job Type: Non-Exempt, Full-time

Job Grade: 3/4

% of Travel Required: 0-10%


Provides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures.

Assists customers with routine service requests.

Identifies and acts on referral opportunities for new products by recognizing customer needs.


High school diploma or equivalent

1-2 years of retail/customer service experience, with sales experience preferred

Displays professional dress and demeanor

Personal computer proficiency

Cash handling experience preferred

Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5–10 lbs

Work is generally performed indoors in environmentally-controlled conditions


Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments

Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers’ financial needs

Maintains and balances a working cash supply

Displays a positive and professional attitude at all times

Maintains current knowledge of bank products and services

Works closely with manager and branch team to generate new business

Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust

Actively participates in branch campaigns and incentives

Completes all training within predetermined time limits

Adheres to all bank regulatory, audit, and compliance policies and procedures

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job


Excellent customer service and sales skills

Excellent oral communication and listening skills