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Customer Service Representative (CSR)

A Cleaner World

This is a Part-time position in Harrisonburg, VA posted September 20, 2022.

Job Description We are looking for versatile customer-oriented service representatives.

The best CSRs are genuinely excited to help customers.

They’re patient, empathetic, and passionately communicative.

They love to talk.

Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and great CSRs can gather that.

If these sound like qualities you possess then we would like to meet with you.

Responsibilities Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile for the customer Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively _Important Instruction: _ _Preference will be given to candidates who come to A Cleaner World Dry in Winston-Salem, NC and fill out an application even if you submit an online resume._ Job Type: Part time Salary: Up to $13/hour Job Type: Part-time Pay: Up to $13.00 per hour Schedule: Holidays Monday to Friday Weekend availability Supplemental pay types: Signing bonus Work Location: One location