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Customer Service Agents – Hiring Immediately

Edge Concepts

This is a Full-time position in Falls Church, VA posted August 6, 2022.

We are seeking Customer Service Agents with high energy to represent our client portfolio.

Looking for a challenging career with unlimited potential for growth? Then it’s time to consider Edge Concepts. We believe in peak performance, and that means more than just striving to be the best, it means being the best.

You’re the quick study type, who calmly reads and handles situations, then puts people at ease. Your strong interpersonal skills make people feel confident that they are being listened to and, ultimately, heard. Multi-tasking and managing your time better than most, you long to be a part of a team that understands who you are and where your potential may take you. If you’re looking to be a part of a dynamic environment where your career opportunities are as amazing as you are, then we strongly encourage you to learn more about becoming a Customer Service Agent.

Complete Training and Exciting Commission Models – LEARN & EARN!

Core Responsibilities:

  • Provide high-quality service to each of our clients

  • Maintain client confidentiality at all times

  • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures

  • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists

  • Communicates clearly with staff in a timely and professional manner

  • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client

  • Verify and maintain data quality

Job Requirements:

Our most successful associates possess one or more of the following:

  • One year or more of Customer Service experience

  • Wireless, telecom or technology sales experience

  • Retail face to face customer service experience

  • Problem-solving customer service experience

  • Call center experience

Must have:

  • Computer proficiency

  • Excellent verbal skills (clear & confident)

  • Ability to work well in a dynamic, fast-changing environment

  • High School Diploma or Equivalent

  • Commitment to work nights & weekends if needed

Why do people love working with us?

  • A management team that cares

  • Consistent growth every year

  • Excellent compensation & benefits package

  • High energy work environment

  • Family-oriented culture

  • Flexible schedules

  • Referral Bonuses

This position will be performed at our head office location in Falls Church, VA! Candidates local to the area are encouraged to apply!