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Call Center Representative / Agent

50 Floor

This is a Contract position in Fredericksburg, VA posted December 3, 2022.

Job DescriptionType: Full TimeSalary: $15/hr CommissionCALL CENTER REPRESENTATIVE (REMOTE)What We’re Looking ForA customer-oriented Call Center Representative for our Corporate office located in Tucker, GA.

This position will answer a high volume of incoming calls, schedule appointments, follow up with customers from social media inquiries, direct callers to appropriate departments and answer questions regarding company services.The right fit for this position will have a positive demeanor and be motivated to help others, communicate well over the phone with a friendly and clear voice, and work well with various personality types.

Successful candidates will display a competitive nature as this position has the potential to earn performance-based incentives/bonuses.What You’ll DoAnswer high-volume incoming customer callsPro-actively contact customers regarding questions or requestsUpdate and maintain accurate customer data and service appointments in Company’s database and systemsCommunicate with customers about products and/or servicesEscalate complex issues to appropriate staff using good judgmentLiaise with other staff to help resolve customer concernsSet customer appointmentsAdministrative support dutiesComplete special projects or tasks as assignedWhat’s Needed to SucceedAnswer high-volume incoming customer callsPro-actively contact customers regarding questions or requestsUpdate and maintain accurate customer data and service appointments in Company’s database and systemsCommunicate with customers about products and/or servicesEscalate complex issues to appropriate staff using good judgmentLiaise with other staff to help resolve customer concernsSet customer appointmentsAdministrative support dutiesComplete special projects or tasks as assignedWhat’s Required1 years of telephone-based customer service experience requiredHigh volume Call Center experience preferredHigh School Diploma or equivalent; college courses preferredProficiency in MS Office Suite and ability to learn new software systems quicklyTyping speed of 35 wpmSales or up-selling experience a plusBi-lingual (English/Spanish) a plusMUST have the flexibility to work weekday mornings and evenings as well as weekendsBenefits and PerksCasual work environmentTeam building events such as doughnut day, holiday luncheons, barbecues, etc.Premium 401k Investment Plan with a dollar for dollar 3% matchMedical Insurance with several plan options including a Health Savings AccountPrescription Drug CoverageDental InsuranceVision InsuranceLife Insurance and AD&DShort-term & Long-term DisabilityAncillary Insurance for Accident, Critical Illness, Long-term dependent care, and morePaid HolidaysVacation time that grows with years of serviceSick timeAn employee discount purchasing programAbout 50FloorFor over 10 years, 50Floor has been on a mission to provide quality flooring at affordable prices by providing customers with a convenient and enjoyable in-home shopping experience.Since the beginning, we have been lucky to have countless dedicated employees, Sales Representatives, and installation experts who have made 50Floor the company we are today.We strive to exceed each customers expectations by offering a unique buying experience and superior service through final installation and beyond.

Whether a homeowner is looking for a classic style or the latest flooring trends, they can count on our knowledgeable, well-trained staff to provide a comfortable and professional purchasing experience.We believe that exceptional flooring inspires, connects, and defines the most important space in our customers lives
– their homes.

At 50Floor, we create spaces that bring families together
– all at an affordable price.

Based in Atlanta, Georgia, 50Floor also serves customers in multiple locations within D.C.

Metro, Florida, Maryland, Michigan, North Carolina, Ohio, South Carolina, Tennessee, Texas, and Virginia.

Our growth and achievements can be traced back to a single common denominator
– The desire to be the best.

We invite you to join our growing team today and become part of the 50Floor family.See our website at Please be awareBackground Checks
– The Company conducts background checks including consumer reports for purposes of hiring or contracting.

By submitting your resume and/or application, you authorize to transmit and store your information in the companies recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications.Equal Opportunity
– We are an equal opportunity employer and do not discriminate against protected characteristics.